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Privacy Policy

How we collect, use, and protect your information

Home / Privacy Policy

Effective Date: January 1, 2024
Last Updated: January 1, 2024

1. Introduction

Total Fire Protection, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website totalfireinfo.com or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

  • Fill out a contact form or request a quote
  • Subscribe to our newsletter or communications
  • Contact us via phone, email, or other means
  • Engage our services

This information may include:

  • Name
  • Email address
  • Phone number
  • Business or company name
  • Project details and requirements
  • Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

  • IP address (anonymized)
  • Browser type and version
  • Operating system
  • Device type (desktop, mobile, tablet)
  • Pages visited and time spent on pages
  • Referring website or source
  • Date and time of visit
  • General geographic location (country/region level)

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities. For detailed information about our use of cookies, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Service Delivery: To provide, maintain, and improve our fire protection services
  • Communication: To respond to your inquiries, send quotes, and provide customer support
  • Marketing: To send promotional communications (with your consent) about our services
  • Website Improvement: To analyze website usage and improve our online presence
  • Legal Compliance: To comply with legal obligations and protect our rights
  • Security: To detect and prevent fraud or other illegal activities

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Email delivery services (Formspree)
  • Website analytics providers (Google Analytics, if consented)
  • Hosting providers

These providers are contractually obligated to protect your information and may only use it to provide services to us.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or other legal process, or if we believe disclosure is necessary to:

  • Comply with legal obligations
  • Protect our rights, privacy, safety, or property
  • Enforce our agreements
  • Respond to emergencies

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for data transmission
  • Secure servers and hosting
  • Regular security assessments
  • Access controls and authentication
  • Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Providing our services to you
  • Complying with legal obligations
  • Resolving disputes
  • Enforcing our agreements

When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive it in a portable format.

7.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

7.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions such as legal retention requirements.

7.4 Opt-Out

You can opt out of:

  • Marketing communications by clicking the unsubscribe link or contacting us
  • Analytics cookies through our cookie consent tool
  • All non-essential cookies through our cookie settings

7.5 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Total Fire Protection, LLC
141 REGENCY PARK
Alabaster, AL 35007
Email: contact@totalfireinfo.com
Phone: +1 (785) 320-8390

We will respond to your request within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Total Fire Protection, LLC
141 REGENCY PARK
Alabaster, AL 35007
Phone: +1 (785) 320-8390
Email: contact@totalfireinfo.com

Total Fire Protection, LLC

Professional fire safety engineering services. We protect buildings and facilities from fire hazards and ensure fire safety code compliance.

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Contact Info

Total Fire Protection, LLC

141 REGENCY PARK
Alabaster, AL 35007

Phone: +1 (785) 320-8390

Email: contact@totalfireinfo.com

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